Terms & Conditions
Please read these product terms and conditions carefully as they set out the terms under which ZebraBlinds4you makes the products available to you (“Product Terms”). You must read and agree with our terms and conditions before buying online or over the phone.
- Our Products:
- a) Descriptions and photography
The products we sell are either photographed or digitally produced and are accurately displayed on the website, however, due to different types, styles and settings of computer monitors shading and colour may appear differently to the exact colour. Due to this we strongly advise that you request a сall a specialist for advice and demonstration of fabric options and designs before placing your order to ensure that you are happy with the colour and also quality before ordering. Whilst every attempt will be made by ZebraBlinds4you to ensure that the goods sold and delivered match in every respect any sample or description shown or sent to you, any minor or immaterial variation, change in colour or pattern between the sample or description and the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.
- b) Measurements
Many of the goods we sell are made according to your sizes. It is your responsibility to take the correct measurements of your window, curtain pole or track. If you are unsure about any products or how to measure please call our customer services team for help before ordering or consult the online measuring guide. You must check the product details and measurements of the goods before placing your order online or by phone and are responsible for checking the order via the email confirmation.
We cannot accept returns or refund the money if you have given us incorrect measurements as we will not be able to resell the goods as they are made to measure.
- c) Made to measure products
Made to measure products are custom made to your precise requirements. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require.
ZebraBlinds4you cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered, and measurements taken are correct. This does not affect your rights.
- d) Tolerance
Please note that fabric is cut by highly skilled professionals who will be as accurate as possible within a variance of +/- 3cm. We will not replace the order if the sizes are within this tolerance limit and you will not be entitled to reject the goods.
- e) Fabric
Most fabrics are dyed and therefore each batch can vary slightly in shade. Due to colour variations between product batches we cannot guarantee shade matching for previous orders, in addition the sample despatched to you may also be slightly different in shade to the eventual order received. Due to the print design of some pattern fabrics it may be that the sample despatched does not show the full range of colours or pattern design, if you are in any doubt as to the precise nature of the fabric you are advised to call our customer services team for further advice.
- Order processing and our contract:
- a) Order cancellation or corrections
When ordering your goods, you are agreeing to a legal binding contract. Cancellations and refunds are only possible during the first 24 hours without any additional charges; however, some items are immediately put into production and may result in changes. A refund is still possible and will be issued if the products or parts thereof were not ordered or manufactured.
After payment or making a deposit for your order, we will not be able to return your money in cases:
– more than 24 hours have passed since the moment of placing the order;
– fabrics and accessories were ordered;
– products or parts thereof were sent to production or were manufactured;
Phone us as soon as possible if you wish to cancel or change an order and we can check if the order has gone into production. We strongly advise that you check the email confirmation of your order to ensure that you have placed the order correctly.
- b) Ordering by telephone
Our customer services team will always repeat orders back to you; please be advised that we do not accept claims based on incorrect sizes or products being inputted by us; therefore in the case of orders placed over the telephone we cannot accept such claims. After placing the order please check the order details on the email confirmation.
When ordering products from the ZebraBlinds4you website we can only process your order when the goods ordered have been paid for in full by credit or debit card. You can pay on-line with all major credit cards, debit cards and PayPal or e-transfer..
We have the right to cancel your order if:
1) We have insufficient stock to make and deliver the goods ordered.
2) The goods ordered unbeknown to us have been discontinued.
3) A pricing error or typing error has occurred due to system failure within our database or website.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.
- Delivery of your goods
We specify an estimated dispatch time on the invoice, please note that if we specify 7 days it means 7 working days from the moment payment reached our bank account (usually within 24 hours). The specified delivery terms do not apply during busy times of the year, e.g. bank holidays and the Christmas period or pandemics and other cause beyond our control. A more specific dispatch date is available via phone once the order has been placed.
All deliveries will be made to you by our courier. We do our best to secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control.
- Defective and damaged goods
All ZebraBlinds4you products are rigorously quality checked before dispatch but in the unlikely event that you experience any problems please e-mail us at [email protected] or call our customer service team on 1 647-3814477. You have 4 days following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process. We will deal with your queries promptly and if necessary arrange for a replacement to be sent. We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection. This does not affect your statutory rights.
ZebraBlinds4you offer a 12 month manufacturers guarantee on manufacturing faults. We reserve the right to either replace or repair the product and it may be necessary to return the goods to us for inspection prior to a replacement product being dispatched. This does not affect your statutory rights.
These Product Terms shall be governed by and construed in accordance with the laws of Canada and any disputes will be decided only by the Canadas courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will never pass your details on to any third party without your express permission. We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you includes:
- Your name
- Phone number
- Email address
- Credit/debit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the Canada we will always obtain your consent first.